The black holes of the email communication

I would define an email black hole (EBH) as an email address or a website, who receives email about an issue but does not answer (to the surprise of the sender). In this case, an EBH is the opposite of a spam server: it absorbes unexpectedly instead of emitting unexpectedly (or in the language of vector fields, spam functions as a source and EBH as a sink).

Some examples from my personal experience (all in Berlin):

  • Once I wanted to go to the dentist of the university clinic. I used the email option of the clinic in order to make an appointment. They never answered.
  • Once I wanted to complain about the problematic delivery of a newspaper and used their email form. I was never informed if anybody read it.
  • Once I wanted to see a lawyer and used her email form. She never replied.

Which consequences has this behaviour? That almost everybody offers an email contact option (no matter if they actually support this option), because they don't want to give the impression that they don't move on. And one liar brings millions of others behind him.

2 thoughts on “The black holes of the email communication

  1. Dimitris Maronidis

    I want just to mention that in Greece we are full of PSBH (public sector black holes). Once you send them an email or you ring them it is almost for sure that you will either
    1. Not receive an answer.
    2. You will receive an answer but then you won't be sure if it is an accurate one

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